FREE FedEx or UPS Ground shipping for orders to the lower 48 states, unless otherwise noted. FREE Freight shipping for orders to the lower 48 states, unless otherwise noted. Products requiring freight shipping will be noted in the description. Call or email for shipping rates to Alaska, Hawaii & Puerto Rico. I ship worldwide. Email for rates. Most products ship within 1 business day. Products requiring freight shipping may take 3-4 days to get out the door. Call any time with questions. Customer Service available any time I'm awake and near the phone. Mike Kelly 866-602-6892 CONDITION: All products are brand new direct from the manufacturer, and shipped in their original factory packaging, unless otherwise noted in the description. All items have full manufacturer warranty, unless otherwise noted in the description. Check product description for additional details. SHIPPING & HANDLING for Continental USA (lower 48 states): Most products are shipped within 1 business day of receipt of payment, unless otherwise noted. I ship fully insured via FedEx or UPS. I will ship with your account if requested. Large / heavy items will ship freight (tractor trailer), which will be noted in the listing. All damaged or wrong items must be reported immediately upon receipt. For factory defects or errors I have a full 30 day return policy. I will offer full refund or replacement. I normally pay for return shipping. Check item description for additional shipping or handling details. I send tracking numbers on all shipped items. RETURNS: New Returns: We have a full 30 day return policy. If you are not completely satisfied with your purchase you may return it for a full refund. Contact us for authorization prior to returning any items. No returns will be accepted without prior authorization. Once we receive your returned item(s) we will issue a refund using the same payment method that you purchased with. Warranty Claim Returns: Devil Dog Tools will honor all warranty claims in accordance with the manufacturer's warranties & policies. Devil Dog Tools is not responsible for items returned as broken, or warranty claim that are refused by the manufacturer due to abuse. Tool Boxes / Freight Items: Returns are not practical due to the cost of return shipping. I'll be happy to refund if you want to pay return freight. The manufacturer will handle all warranty claims. Please call me immediately if you have concerns. We will work it out 866-602-6892. OBD diagnostic tools may be subject to a 15% restocking fee. I am not a tool rental service. In other words; you can't buy an OBD scanner, fix your car, then return it. I think that's fair.